Shipping policy

Thank you for shopping with us. We are committed to getting your order to you safely and on time.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, or holiday periods, processing may take slightly longer.

Shipping Times

Estimated delivery times are:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days, where available

Delivery times are estimates and may vary depending on your location, courier delays, weather, holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order size, and selected shipping method.

We may offer free shipping on qualifying orders or during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

Please allow up to 24–48 hours for tracking information to become active.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will work with the shipping carrier to locate your package.

We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer, courier disruptions, natural events, or other circumstances outside our reasonable control.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after shipment.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product. We will review the issue and determine the appropriate resolution.